We reserve the right to change, modify, substitute or remove, without notice, any information on this site as necessary.

If you need to contact us please use our "contact us" page.

We aim to deliver the best possible customer experience and we therefore adhere to all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights. These include all of the current guidelines relating to the information that we hold about you and, in order to clarify this, we have a published Privacy Statement.

1. Products
2. Back Orders
3. Methods of Payment
4. Cancelling your Order
5. Claims
6. Legal Statement
7. Use of this Website from outside the UK
8. Privacy Statement
9. Changes to the privacy policy
10. Privacy policies of link sites
11. Contact us
12. Security
13. Damage to your Computer
14. Browser cookies
15. How do we use cookies?

1. Products
   All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. Products and packaging are subject to change or substitution but every effort will be made to despatch the items specified.
   
2. Back Orders
   If an item is out of stock we will email you with the option either to cancel your order or, having told you when we can fulfil it, to wait for delivery.
   
3. Methods of Payment
   We accept Visa, Mastercard, Switch and Delta. If you are paying by Switch you will also need to include the card issue number or start date. You may also pay by cash or cheque. Please make cheques payable to "Eat Anglia" and write your name and address on the back of the cheque. Payment must be made at delivery unless prior arrangements have been agreed with Eat Anglia. Credit card payments through www.eatanglia.co.uk will only be processed once the delivery has been made or attempted to be made.

   Please note that if delivery is attempted and no one is available to sign for it and no designated drop off point has been agreed credit card payments will be processed and an agreed time will be made for redelivery or collection of the order. There will be an extra £5.00 set charge on top of the original delivery charge for all redeliveries.

   The total cost of your order is the price of the products plus delivery charges. If you collect the order from Eat Anglia’s warehouse in Wickham market there will be no delivery charge. The displayed price is the amount in pounds sterling

   All orders are with credit details are encrypted and emailed to us at Eat Anglia. We will decrypt this email to obtain your credit card information which has to be approved by our credit card processing company prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

   In the unlikely event that your payment card is used fraudulently to make a purchase with Eat Anglia you, the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled, in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

4. Cancelling your Order
   
   A. Prior to Delivery
   For all items we operate a policy for cancellation to allow you a cooling off period after placing your order. You may cancel your order at any time without reason before 12:00 on the Monday of the week your order has been placed for. If cancellation is attempted after 12:00 on the Monday of the week your order has been placed for you will be charged for all items that have been collected on your behalf.

   You may cancel your order for any reason provided: -

   You or the recipient notify us of your cancellation by telephone or writing/ emailing to the address on our "contact us" page before 12:00 on the Monday of the week your order has been placed for.

   B. Post Delivery
   Once you have received the order, in accordance with the Distance Selling Directive (2000) you may cancel your order at any time without reason within 7 working days of delivery
   
   THIS RETURNS POLICY EXCLUDES PERISHABLE ITEMS.

   You may cancel your order after delivery for any reason provided: -
   You or the recipient notify us of your cancellation in writing/ email to the address on our "contact us" page within seven working days of delivery.

   The goods remain unused and unopened. You or the recipient retain and take reasonable care of the goods until returned.

   You return packaged item(s) to Returns at Eat Anglia to the address on the "contact us" page.

   Please be aware that you will be liable for any postage/carrier costs incurred as a result of returning items to Eat Anglia and you should ensure that you obtain proof of postage as you send it back. A refund can only be provided for items received back by us.

   Please note that all delivery charges are unrefundable.

5. Claims
   
Eat Anglia aim to deliver all products in perfect condition and exactly as the customer would wish to receive them. In order to ensure that this policy is maintained, claims of damaged or non-delivered goods should be made to Eat Anglia within 48 hours of receipt, Eat Anglia will be happy to provide substitute items, full collection and reimbursement, full credit or replacement.


6. Legal Statement
   Every care has been taken to describe items as accurately as possible; however slight variations may occur due to the handmade nature of some of the goods.

   Prices are subject to alteration and changes in VAT without notice. Should a product not be available a substitute of a similar product of equal or greater value will be made.

   This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of England. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

   Nothing in these Terms and Conditions affects your Statutory Rights. Errors and omissions excepted.

7. Use of this Website from outside the UK
   Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland, Europe, USA, Canada, Hong Kong, Australia or New Zealand. Those who choose to access this site from other locations are responsible for compliance with local laws if, and to the extent, local laws are applicable.

   At this point the contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

8. Privacy Statement
   We are committed to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, the Data Protection legislation and all current Trade and Legal presedence and policies to respect your wishes.

   From time to time we may use the information gathered in order to send you promotional information from Eat Anglia. We have however, within Eat Anglia adopted a policy allowing you to opt out at any time. You can at any time 'contact us' and we will opt you out of any aspect of our marketing programme.

   We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service. We never give your details to any other person or company.

   We collect the following information from your order: name, email address, billing address credit card information, and telephone number and order history. This information will be used to process orders and, if necessary, to contact you regarding the status of your orders. We never collect other sensitive information about you.

9. Changes to the privacy policy
   We reserve the right to change and update the privacy policy and these changes will be posted on our web site. We encourage you to visit this page from time to time to ensure you are aware of our any changes we may have made.
   
10. Privacy policies of link sites
    While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.
    
11. Contact us
    If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly by using the details on our "contact us" page.
    
12. Security
    The site uses credit card encryption, to ensure a safe and secure shopping experience.

    All messages containing credit/debit card details between the site visitor and the server are secured through the encryption process. Customer and credit/debit card details are retrieved by the Eat Anglia team via a decryption key. Our servers are continually being updated with latest operating system upgrades that include the latest security updates.

13. Damage to your Computer
    Eat Anglia makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Eat Anglia shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
    
14. Browser cookies
    A cookie is a small file that can be stored on your computer's hard drive. Browser cookies are a method for storing small amounts of data during your visit to the site.
    
15. How do we use cookies?
    Cookies are used on the site to enable our systems to record items that you have placed in your shopping basket. This enables you to return to the site at a later date to complete your purchase without having to re-input your details and order. The Cookies used on the site are not used for any other purpose. Our cookies do not contain any personal information about you.